Refund and Returns Policy

1. Exchange Policy

• We offer exchanges for products with defects not caused by human error.
• Shipping costs for exchanges will be shared equally: the buyer and seller each cover 50%.
• For damages or shortages during transportation, we will replace the affected items in your next order.

2. Inspection Upon Receipt

• Please inspect the bottles immediately upon delivery.
• If any damage is found, take clear photos and notify us promptly.

3. Replacement Process

• Damaged bottles will be replaced and shipped with your next order.
• For crimp-type bottles, test the connection between the sprayer and straw before installation to ensure proper function.
• When cutting the straw, take care to avoid clogging.

4. Important Notes

• Exchanges or after-sales requests will not be accepted once the product has been used.
• Please inspect the product within 3 days of receipt and contact us if issues arise.